Skip to main content

Application and Usage Instructions (For Internal Network)

  • This is a user guide for configuring a desktop server that allows you to apply for and register remote work through a dedicated application page in an internal network environment.
  • This document is dedicated to customers using the specific configuration, which may vary depending on the customer's network environment.

Preconditions​

Mandatory Requirements​

User Permissions

  • SHIELDGate Personal Desktop Conditional Policy Registration Permission Required
  • Security365 Account Registration and Activation Status
  • Setting conditional policy to allowed status

System Requirements

  • Work PC accessible from the internal network
  • Administrator privileges (for program installation)
  • Windows Operating System (Windows 7 and above)

Accessing the Application Page and Registration​

Access Method​

Application Page URL Structure​

Basic format: {{SHIELDGate desktop address}}/registration  
Actual example: https://shieldathome2.SOFTCAMP.kr/registration

Access Procedure​

  1. Accessing URL
    • Access the application page URL received from the administrator.
    • Check the application page load in the browser
  2. User Authentication
    • User email (ID) input
    • Click the "Confirm" button to proceed with authentication.
  3. Permission Verification
    • Security365 Account Information Inquiry
    • Conditional Policy Verification and Permission Validation

Step-by-Step Registration Guide​

Overview of the Registration Process​

Desktop registration isStep 4is composed of:

  1. Run Configuration: Desktop Agent Installation and PC Environment Configuration
  2. Check Desktop Information: Check Windows Access Account
  3. Password Confirmation: Setting Windows Account Password
  4. Registration Complete: Remote access preparation complete

Step 1: Run Environment Setup​

Purpose: SHIELDGate Desktop Agent Installation and Remote Access Environment Configuration

Program Installation​

  1. Download
    • Click the "Download Configuration Program" button
    • SHIELDGateSetup.exeFile Download
  2. Installation Execution
    • Running the downloaded file
    • Approval for Administrator Permission Request
  3. Installation Confirmation
    • Click the "Check Again" button after installation is complete.
    • Automatically proceed to the next step upon successful installation

Installation Troubleshooting​

Troubleshooting Steps for Installation Failure:

  1. Completely remove the existing program

    Control Panel → Programs and Features

  2. Target for deletion

    • "Softcamp SHIELDGateSRT PC Agent"
    • "Softcamp SHIELDGate Desktop Agent"

  3. Reinstalling Administrator Permissions

    • SHIELDGateSetup.exeRight-click
    • Select "Run as Administrator"
    • Reinstallation Progress

Step 2: Check Desktop Information​

Purpose: Select and verify the Windows account to be used for remote access

Account Verification Process​

  1. Current Account Verification

    • Display the currently logged-in account detected by the system
    • Check if the account information is correct

  2. Account Selection

    If the account information is correct: Click the "Yes" button  
    If the account information is incorrect: Click the "No" button

  3. Alternative Account Selection

    • Display Windows account list when "No" is selected
    • Selecting the Correct Account for Remote Access

Step 3: Password Confirmation​

Purpose: Setting and Confirming the Password for the Selected Windows Account

Enter password​

  1. Enter password
    • Enter the password for the selected Windows account
    • After entering the correct password, click "Confirm"
  2. Authentication Method Troubleshooting

For users with PIN/fingerprint authentication:

If you only use PIN or fingerprint authentication, a separate Windows password is required.

How to Create a Windows Password:

  1. Accessing Windows Settings

    Start Menu → Settings → Account

  2. Select Login Option

    Account → Login Options → Password

  3. Password Setting

    • Create a new password in the "Password" section
    • Password settings that meet complexity requirements

Step 4: Registration Complete​

Purpose: Desktop registration completion confirmation and access preparation

Completion Confirmation​

  1. Check Registration Information
    • Accessing the SHIELDGate User Page
    • Check registered PCs in the "Desktop" menu
  2. Registration Failure
    • Proceed again from step 1
    • Check Network Connection and Permission Status

Desktop Remote Access​

After registration is complete, here is how to access your work PC from outside.

Access Procedure​

  1. SHIELDGate Login
    • Accessing the SHIELDGate website from a remote location
    • Log in with a verified user account
  2. Desktop Selection
    • Select "Desktop" from the left menu.
    • Select a PC to connect from the registered desktop list
  3. Authentication Procedure
    • Entering Windows account password
    • Password confirmation and authentication completed
  4. Security Agreement Consent
    • Check the contents of the security pledge set by the organization
    • After reviewing the content, click the "Access Desktop" button.
  5. Connection complete
    • Display Work PC Screen Through Browser
    • Start Mouse/Keyboard Control